rM
rizwana M

1 reviews | Active since Oct 2012

25 Mar 2021, 15:22

Defy's lack of quality and lack of customer service

I've purchased a Defy fridge from House n home om the 29th of december 2020. 2 months later the water dispenser just starts dripping when we fill up, then the freezer drawer breaks. Report it, no communication then they pitch, say they returning the following tuesday, just don't pitch. I dont want the fridge anymore. Im not happy with the brand or quality. Defy refuses to acknowledge it, says they have the parts and i have to accept this pathetic service. I DO NOT WANT YOUR LOW QUALITY APPLIANCE AND SURE AS HELL DON'T NEED YOUR PUTRID CUSTOMER SERVICE!!!!!!

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Replies (1)
Defy Appliances
Defy Appliances's reply26 Mar 2021, 09:38
Official
Hi Rizwana,

Thank you for reaching out, We have advised the retailer, House and Home to exchange your Water Dispenser nozzle. Thank you for understanding.

Warm Regards,
The Defy Team