Defy's has the poorest customer service!!

I honestly dont know what else to do. On friday, I logged a call with defy because my freezer wasnt working but the fridge portion was and they were so helpful (probably the nicest thing I am going to say) , Saturday a technician came through, wow I thought! But then he told me he couldn't fix the fridge as it needed a new compressor- due to load shedding this part wasnt working. He then said that I couldn't switch my fridge on as it would leak gas??? Well it wasnt doing that before the technician came through. So now it is Day 5 where my fridge and my freezer are still not working. Defy has not phoned me to tell me when a technician will be coming out to fix my fridge. I phone 3 times a day, they say it has been escalated. When I ask to speak to the manager Eddie, he isnt in the office or they transfer my call to the reception... well do you think I can get hold of Eddie or the receptionist. Oh and Eddie was supposed to call me today before 9 then they said before 2 he will call. I'm still waiting!! I'm hoping this review will get through to someone and perhaps I can get my fridge sorted this year still!