DEFY'S disappointing service

I bought a washing toploader washing machine August2020, it gave me an error when washing E1. I logged a call in March 2021, a technician came twice during the long weekends unannounced so I was not available, he told me that he will cancel the call because it has been opened for too long, but I told him that he can not come on odd weekends with no appointment and make it my problem that I was not available. I called defy headoffice they said they would follow it up. I am still waiting even today. I am very disappointed in Defy's service.