Defy’s Broken Vow to Respect and Reliability

I bought a double door DEFY fridge in Nov 2023 and since July 2025, it hasn't been cooling. I have logged a call 5 times with no success as whatever repairs they make only make the fridge work for a couple of days and we go back to the same issue. They have even damaged my fridge in the process of trying to fix and I have lost food due to spoilages. I have written emails expressing my dissatisfaction with the repairs and requested for an exchange. I have been tossed from post to pillar each time I call them. I tried calling them today to log the call for the 6th time and now they told me that they will send someone for repairs again. I had initially called the service centre today for an exchange and they requested me to call the call centre for an assessment booking. I have been telling the technicians they sent that this is beyond repair and they insist that its repairable. Surely, a sane person would know that after a third time trying to fix something, you might have to consider replacement. It is really time-consuming, and frustrating to experience this from a well-known brand. I have been using Defy appliances all my adult life because I thought its a trusted and reliable brand, however my experience with this fridge is totally unacceptable. Noone seem to care that my food is getting spoilt each time the fridge is faulty. In addition, the technicians come into my private space and touch my food without washing hands and whatever germs they carry on their shoes from going from place to place. I am really disappointed with DEFY.