Defy's bad service!!!

Brought a new 13kg Top loader on 8/7/2020. Makro said to return products within 7 days if you are unhappy. I phoned them on day 7 and they said to phone Defy! What the hell? Problem with spinning. Reported it and was promised the coming Saturday. No one pitched so I phoned then they said I must wait 3 days for them to send someone. I waited so long and paid someone to assist. He just moved the machine and said I must try it again. No luck. Reported it again on the 3rd of August. Phoned them, o they said someone phoned by there was no reply. I never got any miss call. They promised the Saturday, no one came. They phoned me on Monday and came. The chap said it is the clutch that is broken. So I brought a broken washing machine. I keep on phoning them and try to speak to a manager but never get any manager. Left messages to no luck. Phoned this morning again all the managers are in meetings! Are Defy working? Now they put a message on my Job no. to fix the washing machine. But they need to order the part! When in the hell do they want to fix the machine. I have kids in school and are battling with clothes. But they don't care! Very bad service from Defy. Wont recommend any of their products! Customer care also very poor. Not happy!!!!!!