DEFYing all odds .....

I paid cash for a new Defy DCY8402GM 8kg Condensor Tumble Dryer from House & Home Somerset West on 3 July 2018 and it was delivered on 4 July 2018. The salesman was absolutely brilliant. On 6 July 2018 I decided that it was time to try it out so I put in 4 towels. Upon my return approximately 2 hours later they were still wet. The tumble dryer was totally switched off. I tried to restart the programme but the dryer would not switch on. Thinking it might be the extension cord, I replaced the cord with another one and still the dryer wouldn't switch on at all. I proceeded to test both extensions and they both worked. I contacted House & Home and they contacted Defy to log a service call. The Defy technician arrived on 7 July 2018 and experienced the same thing after which I was given a written job card which I personally took to the store. I said that I am not willing to accept repairs being done on a brand new machine 2 days after paying for it in full and therefore I would like another machine (which I have now decided against and have requested a credit note from Defy). Today is the 17 July - exactly 2 weeks after I bought the dryer (and have had no use out of it!) It is still in the laundry - not working - and I am waiting for a credit note through House & Home from Defy. I intentionally bought the dryer because of the rainy weather however, given the aforementioned facts it looks like summer will be here before I am able to buy another dryer. I am feeling very frustrated. R7000 cash is a lot of money to pay for something that is brand spanking new but ultimately doesn't work! I hope it gets sorted out by tomorrow, 18 July 2018 so that I can place a favourable report about Defy.