LN
LETHU N

1 reviews | Active since Nov 2021

17 Nov 2021, 22:35

Defy/Grundig nightmare

Defy is distributing a product called Grundig is South Africa. We bought a gas stove, warmer, extractor and fridge of this product. Worst mistake of our lives. The warmer has been already replaced once. The new one just gave in after using it no more than 5 times. We went away for a weekend, came back to a fridge that was making a strange noise and warm as an oven. Grundig SA sold us a fridge that was supposed to come with uv light, the one delivered had no such application. Defy after service has been terrible. I don't think they even know how to deal with this product. Do yourself a favour and stay away from it. It is definitely a no buy.

0
Replies (1)
Defy Appliances
Defy Appliances's reply18 Nov 2021, 15:42
Official
Hi Lethu

We sincerely apologize for your unpleasant experience and would like to rectify it. 
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback. 

Kind Regards, 
The DEFY Team