DEFY....CERTAINLY NOT SIMPLIFY

I called Defy call center ***) on Friday 12 Jan 2024 at 09h55 and spoke to Relebongile with a warranty complaint on my side by side fridge freezer unit which I purchased on the 07 April 2023. I called back ***)on Monday 15 Jan 2024 to follow up and was informed by Sibusiso that the service agent should have called me back and come over on Saturday 13 Jan 2024. At 11h43 I received a call from defy agent Simphiwe informing me that he was on his way to resolve the my query, he arrived at my home from his office of 8km 14h06, 2 hours 21mins later. Simphiwe could not resolve anything due to power outage despite the Eskom technician informing us that the power will be restored in 30 mins. Simphiwe said he had a long trip the following day and had to call clients and prepared for that trip 16 Jan 2024, he left my home to return to his office after 35 mins. Before leaving my home Simphiwe promised me that a technician Marius would be at my home a little after 08h00 on 16 Jan 2024. I received a call from Marius at 08h35 informing me that he will be coming around after 12h00. When I informed Marius that his collogue (Simphiwe) promised me that he(Marius) would come out and resolve the matter in the morning. I calmly expressed my dissatisfaction of the service informing Marius that I will report the matter to DEFY. Marius changed the tone of his voice speaking rudely saying I am threatening him with reporting his failure to resolve my request. I informed Marius that the conversation was in fact being recorded. To dated my fridge issue is NOT RESLOVED, IN A TIME WHEN MONEY IS TIGHT AND BUDGETS ARE STRESSED , DEFY MOST CERTAINLY DOES NOT SIMPLIFY .