DEFY your customer service (if you have any) sucks!!!

I bought a microwave which broke when it was still under warranty. After a short while the door of the microwave’s glass cracked. I ordered the part in September and was told it will be ready for collection in 3 weeks time. I followed up with them but nobody seemed to know anything about my order although I supp**** them with the reference number. A new order was placed and I was told it’s going to take 5 days. The manager promised she’ll call me herself when it’s available. I decided to contact their national contact centre and the person said that it’s very bad service and she’ll get that manager to contact me. Needless to say it’s almost 3 months and I don’t get any feedback regarding my order. This is a very good lesson to me to never purchase anything from Defy again.