Defy You seriously do not believe in Better

Microwave was purchased @Game on December11 2019 28August2020 it stopped working I took it to Game for repairs, waited more than 2 weeks to get it back. 08 October 2020 same problem , microwave exploded again when I opened the door it back to Game, got it back 2 weeks later , repaired. 10 March 2021 it exploded again. I took it back to Game , 2 weeks later I get her back. Collected her on the 25th from Game. The microwave exploded again the morning of the 26th March 2021. This time I contacted Defy spoke to a field manager Mr Van Zyl, very helpful arranged through customer care and Ismail for my machine to be seen on Monday 29th. At 16H40 the technician arrives. Places his bag down and says what am I here to fix. Now please remember that this is the same technician that has now seen to this machine 3 x. I tell him its the microwave that you need to repair again. He proceeds to repair it when I ask what has the door mechanism got to do with it exploding every time. I have left this information with the team at Game , it never got to him. I ask him if he is going to write a report on this machine so it can be replaced and his answer was, don't worry about reports not necessary. Now tell me when this machine reaches its warranty period , who pays for the services on a machine that quite clearly is a faulty piece of equipment. I feel personally that I have spent far too much time going between Game and home, telephone calls to Defy . The receptionist does not take your call back if that extension is not answered, in tern she just cuts you off. I can vouch for this as she did it 6 times to me today when I was trying to speak to Mr Van Zyl. I decided to write to you as I am not going to waist any further time with people who just do not care. Defy motto is Defy Believes in Better................... Seriously