1 reviews | Active since Nov 2025
Defy XXL Airfryer failure.
I bought a XXL airfryer at Pick n Pay on the Bluff on the 29/05/2025 which has developed rust and has stopped working altogether. This is in a period of 4 months and 3 weeks. Defy refuse to take responsibility and do the right thing even though It is still well within the warranty period. I have reported the issue to the consumer ombudsman as I feel a product of this nature, from a reputable brand like Defy, should reasonably be expected to last for several years, not a mere five months. This premature failure, coupled with the rust development, indicates a clear failure to meet the reasonable standards of durability and quality as required by Section 55 of the CPA. I went against my better judgement of buying the leading name brand and now am paying the price for that decision.
We apologise for the experience.
As the matter has been lodged with the Consumer Goods Ombud, all correspondence regarding your case will now need to go through their office.
Warm regards,
Defy Customer Care
We apologise for the experience.
As the matter has been lodged with the Consumer Goods Ombud, all correspondence regarding your case will now need to go through their office.
Warm regards,
Defy Customer Care
Good day ............
We apologise for the inconvenience.
The service team will be in touch.
Good day ............
We apologise for the inconvenience.
The service team will be in touch.
