DEFY - worst service i have ever received

A year ago I purchased a DEFY side by side. From day 1 when it was delivered it had problems which had been partially resolved. Last week on the 19 Dec 2018 I had called and sent an email to DEFY explaining to them that all my food had now gotten spoilt due to their faulty side by side. The technician who came out on the 19th said that these side by side fan motors are faulty. My side by side was repaired the very same day. On the 20th I had called and sent an email and on the 21 st i called requesting that I be reimbursed for the food that got spoilt. Up to this day i have no feedback.