Defy - Worst Customer Service

I visited Makro centurion in response to a special on a Defy fridge. I bought the Fridge on the 09 August 2020 and the fridge was delivered the same week. When the fridge arrived we realised that it was getting when switched on. we then called Makro, who said they would log it for us with Defy appliances. months later, Defy Appliances sent someone from Clubview Appliance and Repairs in centurion on the 21 February 2021, who advised us that the Defy Fridge has a faulty Compressor. We then requested that Defy replaces the Fridge with another. I have been calling the Defy service centre following up on the progress of the replacement and I have been sent from Pillar to post by every agent I find on that particular day. one agent even referred me to the Manager at the Gauteng Branch by the name of Lucas, who is either not work or not in his office. He does not even have the decency to call as I leave messages all the time. I have been calling them twice a week since February and to date 01 July 2021, no one from Defy has contacted me. the warranty on the Fridge will expire end of this month and they could care less. I believe it is a strategy to stall me until it expires as they are not prepared to replace their faulty fridge. I will not be buying any Defy products anytime soon and would advise the same to anyone thinking of buying their products. They have Poor Customer Service and are very Unprofessional.