CD
Christopher D
1 reviews | Active since Aug 2020
02 Feb 2026, 18:15
Defy worst aftersales ever
Good day i bought a new defy eye level oven, it had a chip of the coating missing on the inside i requested a exchange as i bought a new product even no oven pan on the inside, after a battel they agreed to exchange my unit but its been 2 weeks and no feedback today they call to arrange the technician lee said he will come and do it today waited all day for him saying he is on his way but not pitching up 5.00pm i phoned him he said he is still on his way stuck in trafic its now 6.30pm and still no show also now ignoring my phone calls and not answering me, so i would like to warn everyone please to never buy a defy product ever again their aftersales sucks i will personally never ever buy ore recommend a defy product again most useless people working there @defy you will soon destroy your own business if this is the way you treat customers!
Helpful (0)
Replies (6)0
Replies (6)
Defy Appliances's replyOfficial
03 Feb 2026, 08:53 Good day Christopher,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards, Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards, Defy Customer Care
Defy Appliances's reply03 Feb 2026, 08:53
Official
Good day Christopher,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards, Defy Customer Care
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem. This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction. The service team will be in touch.
Warm Regards, Defy Customer Care
CD
Christopher D's updateReviewer Update
03 Feb 2026, 09:07Geuse we will have to see cause you took 2 weeks to contact me the first time so dont this this will be different and then having people that work for you but lies to customers cant even be honest
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Christopher D's update03 Feb 2026, 09:07
Reviewer Update
Geuse we will have to see cause you took 2 weeks to contact me the first time so dont this this will be different and then having people that work for you but lies to customers cant even be honest
Defy Appliances's replyOfficial
03 Feb 2026, 09:14Good day Christopher ,
The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
Defy Appliances's reply03 Feb 2026, 09:14
Official
Good day Christopher ,
The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
The team has been notified to contact for assistance and resolution. Kindly stay available for contact or we will advise upon receiving feedback. We appreciate your patience and understanding in this matter.
Warm regards,Defy Customer Care
CD
Christopher D's updateReviewer Update
03 Feb 2026, 12:29And still no call from you guys luke i said your services sucks!
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Christopher D's update03 Feb 2026, 12:29
Reviewer Update
And still no call from you guys luke i said your services sucks!
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Christopher D's updateReviewer Update
03 Feb 2026, 14:19Its now almost 3pm still no call ore arrangement, actions speak louder than words! I would like a full refund as i do not want to continue doing business with people that cant do their job ore give a rats ass about their customers!
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Christopher D's update03 Feb 2026, 14:19
Reviewer Update
Its now almost 3pm still no call ore arrangement, actions speak louder than words! I would like a full refund as i do not want to continue doing business with people that cant do their job ore give a rats ass about their customers!
CD
Christopher D's updateReviewer Update
04 Feb 2026, 02:10I dont have patience anymore i have been waiting 3 weeks since the exchang was approved now already and then still this happens and then like the rest you also say they will call me today and nothing one would think you would atleast jump to get this sorted out but still nothing has been done no explanation for this and for your independent technicians behavior thats not even a direct employer of defy worst aftersales ever a real bunch of *********** people working at defy!
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Christopher D's update04 Feb 2026, 02:10
Reviewer Update
I dont have patience anymore i have been waiting 3 weeks since the exchang was approved now already and then still this happens and then like the rest you also say they will call me today and nothing one would think you would atleast jump to get this sorted out but still nothing has been done no explanation for this and for your independent technicians behavior thats not even a direct employer of defy worst aftersales ever a real bunch of *********** people working at defy!