Defy - worse brand

We bought a Defy double door fridge about a year and half ago from Hirsch in Umhlanga together with a Defy washing machine. From the incept, the deal was a disastrous matter, we were affected by the floods so we needed the items and we were **** to by the sale lady and the matter was escalated as the items could not be delivered as promised. Anyway, we were not told the fridge/freezer was an entry level item and we purchased it out of desperation needing the items as we were affected by the floods. Anyway the fridge was an issue, not sure if they gave us a demo off the floor item but it started with the fridge door not being able to close, technician came sorted, then the motor started to make a big noise and technician came and checked it. Then the dispenser leaks, then again the door is not closing. The freezer compartment holder/runner broke. Anyway, it was the worst purchase and we even offered to buy something better but had we known earlier we would have spent extra money and bought a better quality of the item - the sales person just wanted the sale and never told us it was an entry level item which such a high level of noise.

I was told to speak to the service manager but this was the worse purchase ever and I will not buy Defy again, even though this is a so called reputable brand.

I delt with Fay from Hirsch who is Margret PA and still we were disappointed with the matter and that we were lured to purchase the items and the disappointment is what we are now sitting with.

I know its over a year but if I had the option, I would have purchased Samsung, its just at that stage we were desperate and needed a fridge.