MD
Mohammed D
1 reviews | Active since Jan 2023
13 Oct 2024, 23:10
Defy Wishy Washy products and service
I have a Defy washing machine that is a year old. The machine from the day I purchased in has been problematic with no fewer than 4 service requests to repair it and now it is broken again. The workmanship on this device leaves a lot to be desired and the worst part is the service is shocking. My life is on hold because of bad products from a clearly bad company.
I want a new machine !!!
And don't respond with some pre-written message about reading the warranty etc. catch a wake up.
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
14 Oct 2024, 09:50Good day Mohammed,
We apologise for the inconvenience,
We refer consumers to warranty terms to clarify on the terms and conditions of a warranty.
The issue has been escalated to the service team for feedback and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience,
We refer consumers to warranty terms to clarify on the terms and conditions of a warranty.
The issue has been escalated to the service team for feedback and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply14 Oct 2024, 09:50
Official
Good day Mohammed,
We apologise for the inconvenience,
We refer consumers to warranty terms to clarify on the terms and conditions of a warranty.
The issue has been escalated to the service team for feedback and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience,
We refer consumers to warranty terms to clarify on the terms and conditions of a warranty.
The issue has been escalated to the service team for feedback and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
MD
Mohammed D's updateReviewer Update
20 Oct 2024, 11:51Your service and products suck, the technician came on Monday and I was told the washing machine will be assessed for replacement but he keeps coming back with new parts. It's now 2 weeks and 3 visit and my machine still doesn't work. Just take this piece of trash machine back and give me a working machine. It's 1 year of issues, 5 tickets and at least 12 technician visits. At what point do you take responsibility or is the customer not at the top of your priorities ?
MD
Mohammed D's update20 Oct 2024, 11:51
Reviewer Update
Your service and products suck, the technician came on Monday and I was told the washing machine will be assessed for replacement but he keeps coming back with new parts. It's now 2 weeks and 3 visit and my machine still doesn't work. Just take this piece of trash machine back and give me a working machine. It's 1 year of issues, 5 tickets and at least 12 technician visits. At what point do you take responsibility or is the customer not at the top of your priorities ?
Defy Appliances's replyOfficial
21 Oct 2024, 09:21Good day Mohammed,
Management has granted exchange as per technician advice.
Please refer to your message on socials to provide POP.
Warm Regards,
Management has granted exchange as per technician advice.
Please refer to your message on socials to provide POP.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply21 Oct 2024, 09:21
Official
Good day Mohammed,
Management has granted exchange as per technician advice.
Please refer to your message on socials to provide POP.
Warm Regards,
Management has granted exchange as per technician advice.
Please refer to your message on socials to provide POP.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd