Defy washing machine.Si

I bought a washing machine at OK Furniture they the machine doesn't wash so I lay a complain at OK ,in three day I received a call from a guy who said they will come and fix the machine the two guy came they didn't spend even 20 minutes they say it's a valve and the gonna order it and came back till today they didn't came back I'm worried sick now cz I need to do washing I bought a machine because I'm sick now washing is pile up I don't know what to do and I'm worried because the machine got a warranty but I don't get help because if it doesn't have warranty I will buy another one,I'm stacked with a machine that is not helping me.I trusted Defy but now I have doubts about they appliances