NM
Niria M
1 reviews | Active since Feb 2020
03 Oct 2024, 09:42
Defy washing machine worse buy ever
We bought a defy washing machine on sales in pick’npay in 2022 worse mistake ever from first year I called defy I asked them to change this washing machine they refuse they said they will fix it .they fixed it 3 times I asked them again to please replace it now it’s out of warranty am stuck with a machine that does wash properly and filter keeps coming out it makes a noise and the water measurement is all wrong it’s not even 5 years year .we had a Samsung washing machine for 17 years until it gave up that’s when we opt to buy the defy and it was on special worst mistake don’t buy a defy washing machine please don’t worst mistake ever now we have to buy another washing machine .the services manager never answers the phone his never there
Helpful (0)
Replies (8)0
Replies (8)
Defy Appliances's replyOfficial
03 Oct 2024, 09:50Good day Niria,
We apologise for this experience.
Kindly refer to your warranty terms and conditions when it comes to repairs and exchanges.
You can contact us on our service line should you need a call out at a fee for any issues and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
Kindly refer to your warranty terms and conditions when it comes to repairs and exchanges.
You can contact us on our service line should you need a call out at a fee for any issues and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply03 Oct 2024, 09:50
Official
Good day Niria,
We apologise for this experience.
Kindly refer to your warranty terms and conditions when it comes to repairs and exchanges.
You can contact us on our service line should you need a call out at a fee for any issues and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
Kindly refer to your warranty terms and conditions when it comes to repairs and exchanges.
You can contact us on our service line should you need a call out at a fee for any issues and resolution.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NM
Niria M's updateReviewer Update
03 Oct 2024, 10:49Oh wow you must read as I said you can’t buy a washing machine on first year you start having issues no you guys fixed it 3 times 3 times now it’s out of warranty instead of just replacing it you kept on fixing it
So please don’t give me that nonsense of refer to your warranty
So please don’t give me that nonsense of refer to your warranty
NM
Niria M's update03 Oct 2024, 10:49
Reviewer Update
Oh wow you must read as I said you can’t buy a washing machine on first year you start having issues no you guys fixed it 3 times 3 times now it’s out of warranty instead of just replacing it you kept on fixing it
So please don’t give me that nonsense of refer to your warranty
So please don’t give me that nonsense of refer to your warranty
Defy Appliances's replyOfficial
03 Oct 2024, 10:56Good day Niria,
We understand your frustration.
Feel free to contact us on our service centre line if you require a call out at a fee.
We will gladly assist and are still committed to resolution of any issue you may have.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We understand your frustration.
Feel free to contact us on our service centre line if you require a call out at a fee.
We will gladly assist and are still committed to resolution of any issue you may have.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply03 Oct 2024, 10:56
Official
Good day Niria,
We understand your frustration.
Feel free to contact us on our service centre line if you require a call out at a fee.
We will gladly assist and are still committed to resolution of any issue you may have.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We understand your frustration.
Feel free to contact us on our service centre line if you require a call out at a fee.
We will gladly assist and are still committed to resolution of any issue you may have.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NM
Niria M's updateReviewer Update
04 Oct 2024, 13:41You guys are unbelievable customer I urge you not to buy the defy washing machine stick to the other brands
They asked me to call them to tell me there is nothing they can do if it’s out of warranty stick to the brands that you know defy is the worst services provider ever they knew it would come to this as they fixed it muiltiple times lesson learned
They asked me to call them to tell me there is nothing they can do if it’s out of warranty stick to the brands that you know defy is the worst services provider ever they knew it would come to this as they fixed it muiltiple times lesson learned
NM
Niria M's update04 Oct 2024, 13:41
Reviewer Update
You guys are unbelievable customer I urge you not to buy the defy washing machine stick to the other brands
They asked me to call them to tell me there is nothing they can do if it’s out of warranty stick to the brands that you know defy is the worst services provider ever they knew it would come to this as they fixed it muiltiple times lesson learned
They asked me to call them to tell me there is nothing they can do if it’s out of warranty stick to the brands that you know defy is the worst services provider ever they knew it would come to this as they fixed it muiltiple times lesson learned
Defy Appliances's replyOfficial
04 Oct 2024, 15:46Good day Niria,
We are always committed to assisting with resolution of any issue you may have with your unit.
Kindly keep in mind that warranty terms are in place for a certain period along with extended warranty if you registered, that can still cover your parts and labour is charged.
We will gladly log the call on your behalf for your convenience as we value your patronage but this call would be at a fee as advised.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We are always committed to assisting with resolution of any issue you may have with your unit.
Kindly keep in mind that warranty terms are in place for a certain period along with extended warranty if you registered, that can still cover your parts and labour is charged.
We will gladly log the call on your behalf for your convenience as we value your patronage but this call would be at a fee as advised.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply04 Oct 2024, 15:46
Official
Good day Niria,
We are always committed to assisting with resolution of any issue you may have with your unit.
Kindly keep in mind that warranty terms are in place for a certain period along with extended warranty if you registered, that can still cover your parts and labour is charged.
We will gladly log the call on your behalf for your convenience as we value your patronage but this call would be at a fee as advised.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We are always committed to assisting with resolution of any issue you may have with your unit.
Kindly keep in mind that warranty terms are in place for a certain period along with extended warranty if you registered, that can still cover your parts and labour is charged.
We will gladly log the call on your behalf for your convenience as we value your patronage but this call would be at a fee as advised.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NM
Niria M's updateReviewer Update
04 Oct 2024, 16:38You guys are ridiculous I will stick to Samsung we had our Samsung washing machine for 17 years with no issues now we buy a defy with in the first few months it gave us issues that a red flag you guys fixed it 3 times why you knew this was bound to happen
NM
Niria M's update04 Oct 2024, 16:38
Reviewer Update
You guys are ridiculous I will stick to Samsung we had our Samsung washing machine for 17 years with no issues now we buy a defy with in the first few months it gave us issues that a red flag you guys fixed it 3 times why you knew this was bound to happen
NM
Niria M's updateReviewer Update
04 Oct 2024, 16:40The funny thing is Samsung we were 10 people in the house we washed more clothe than the defy
NM
Niria M's update04 Oct 2024, 16:40
Reviewer Update
The funny thing is Samsung we were 10 people in the house we washed more clothe than the defy
Defy Appliances's replyOfficial
07 Oct 2024, 08:06Good day Niria,
Your feedback is noted.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Your feedback is noted.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply07 Oct 2024, 08:06
Official
Good day Niria,
Your feedback is noted.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Your feedback is noted.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd