VB
Vanessa B
1 reviews | Active since Apr 2025
09 Apr 2025, 10:23
DEFY Washing Machine Twin tub 15kg
After purchasing a DEFY Washing Machine 15kg Twintub in December 2023, I feel that I cannot enjoy the service of this item as it constantly gave me issues. The item was replaced March 2024 and it broke again in July 2024 with the same issue of the spin not working. Now I have to pay out of my own pocket to have this machine fixed. I feel that I have wasted my money.
Helpful (0)
Replies (7)0
Replies (7)
Defy Appliances's replyOfficial
09 Apr 2025, 10:33Good day Vanessa,
We apologise for the inconvenience caused.
Unfortunately the warranty period has elapsed. Assessment would have to be carried out to diagnose and resolve the issue.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
Unfortunately the warranty period has elapsed. Assessment would have to be carried out to diagnose and resolve the issue.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply09 Apr 2025, 10:33
Official
Good day Vanessa,
We apologise for the inconvenience caused.
Unfortunately the warranty period has elapsed. Assessment would have to be carried out to diagnose and resolve the issue.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience caused.
Unfortunately the warranty period has elapsed. Assessment would have to be carried out to diagnose and resolve the issue.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
VB
Vanessa B's updateReviewer Update
09 Apr 2025, 10:52How will this issue be resolved. It has been a back and forth from purchasing this item from @BradlowsFurniture. When I logged the complaint I had to do several follow ups. Convenient now that the warranty collapsed I have to pay to have this item fixed. I don't know how the warranty could have collapsed if this item was replaced in March 2024 and I complained and logged the lastest query again in Feb 2025 yet no one can help. I am greatly disappointed in your service. R 3799 could basically just last me 1 year to use as this machine is of no use to me now.
VB
Vanessa B's update09 Apr 2025, 10:52
Reviewer Update
How will this issue be resolved. It has been a back and forth from purchasing this item from @BradlowsFurniture. When I logged the complaint I had to do several follow ups. Convenient now that the warranty collapsed I have to pay to have this item fixed. I don't know how the warranty could have collapsed if this item was replaced in March 2024 and I complained and logged the lastest query again in Feb 2025 yet no one can help. I am greatly disappointed in your service. R 3799 could basically just last me 1 year to use as this machine is of no use to me now.
Defy Appliances's replyOfficial
09 Apr 2025, 11:17Good day Vanessa,
We understand your frustration, Bradlow's has a sole escalation process that can take up to fourteen days to be recieved by our service teams.
For your clarity, the warranty period does not reset when an exchange is issued; it carries over from the original purchase date.
Job costs are charged on out-of-warranty units.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We understand your frustration, Bradlow's has a sole escalation process that can take up to fourteen days to be recieved by our service teams.
For your clarity, the warranty period does not reset when an exchange is issued; it carries over from the original purchase date.
Job costs are charged on out-of-warranty units.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply09 Apr 2025, 11:17
Official
Good day Vanessa,
We understand your frustration, Bradlow's has a sole escalation process that can take up to fourteen days to be recieved by our service teams.
For your clarity, the warranty period does not reset when an exchange is issued; it carries over from the original purchase date.
Job costs are charged on out-of-warranty units.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We understand your frustration, Bradlow's has a sole escalation process that can take up to fourteen days to be recieved by our service teams.
For your clarity, the warranty period does not reset when an exchange is issued; it carries over from the original purchase date.
Job costs are charged on out-of-warranty units.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
VB
Vanessa B's updateReviewer Update
09 Apr 2025, 11:25Basically I've purchased the item and could only use it within 14 months to be exact. I am greatly disappointed have I known this prior I would have rather opt for a different brand where I could have gotten a quality item that could have given me the service I was hoping to get and not break in between.
VB
Vanessa B's update09 Apr 2025, 11:25
Reviewer Update
Basically I've purchased the item and could only use it within 14 months to be exact. I am greatly disappointed have I known this prior I would have rather opt for a different brand where I could have gotten a quality item that could have given me the service I was hoping to get and not break in between.
Defy Appliances's replyOfficial
09 Apr 2025, 12:03Good day Vanessa,
We apologise for the disappointment caused.
Please do not hesitate to contact us via the call centre should you need assistance with logging the job.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the disappointment caused.
Please do not hesitate to contact us via the call centre should you need assistance with logging the job.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply09 Apr 2025, 12:03
Official
Good day Vanessa,
We apologise for the disappointment caused.
Please do not hesitate to contact us via the call centre should you need assistance with logging the job.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the disappointment caused.
Please do not hesitate to contact us via the call centre should you need assistance with logging the job.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
VB
Vanessa B's updateReviewer Update
09 Apr 2025, 12:08That is the issue I have logged the job and received the previous reference number PE***. I would appreciate it someone can reach out to me
VB
Vanessa B's update09 Apr 2025, 12:08
Reviewer Update
That is the issue I have logged the job and received the previous reference number PE***. I would appreciate it someone can reach out to me
Defy Appliances's replyOfficial
09 Apr 2025, 13:20Good day Vanessa,
This is not a valid job number so the job was not logged on our end.
The team will be in touch to assist with the cash call out.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
This is not a valid job number so the job was not logged on our end.
The team will be in touch to assist with the cash call out.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply09 Apr 2025, 13:20
Official
Good day Vanessa,
This is not a valid job number so the job was not logged on our end.
The team will be in touch to assist with the cash call out.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd
This is not a valid job number so the job was not logged on our end.
The team will be in touch to assist with the cash call out.
Warm regards,
Customer Care Team
Defy Appliances (Pty) Ltd