1 reviews | Active since May 2016
Defy Washing Machine, problematic, Or is the Make a problem.
Bought a Deft washing machine from makro 2 years ago, since then have had more than 5 technicians come out to repair the machine from Defy Authorised Service Centre Centurion, they have sent out 3 technicians prior who no longer work there (informed by Henny), who have all given different diagnosis of what is wrong with the machine, Machine has been opened more than 5 times now and is looks like a old machine, today 07.07.2022 they send a Technician Juluis to fetch the machine, with a Golf one, by him self. the machine is already damaged, they have scratched the machine broke the water pipe, and now want to put the machine in a golf one, that is not even starting. this is the after sales service we receive from Defy. my understanding is if you have come out to repair the machine 3 times and cannot get it right, I should receive a new unit, Now they say they need to take it to the workshop and change the drum, and I must be without a machine until they have sorted this out?
Terrible Service from Defy, Will never buy or recommend a Defy to anyone, unless you want problems.
Makro you should get involved or stop selling Deft brand if there are so many unsatisfied customers?
Please rest assured that our service team received your query and details. We will revert as soon as possible.
We wish you a lovely day ahead.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
Please rest assured that our service team received your query and details. We will revert as soon as possible.
We wish you a lovely day ahead.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
I do not except your sincerest apologies for the inconvenience, you are saying this to everyone, but are you making this right,
I clearly explained that your service team in centurion are dealing with this, and have received no satisfaction, so getting them to attend to this how will this help.
Your Machine has broken so many times I expect a new machine, this is not what we expect when buying a Defy, because of the way you handle Clients this is why no one will buy the brand?
Speak to your outsourced Authorised Service Centre Centurion, Henny he is aware of this,
As all the previous Technicians that dealt with the machine no longer work there.
I expect a Call today, when you will pick up this machine and replace it with a new machine,
Contact me on ***.
Regards,
I do not except your sincerest apologies for the inconvenience, you are saying this to everyone, but are you making this right,
I clearly explained that your service team in centurion are dealing with this, and have received no satisfaction, so getting them to attend to this how will this help.
Your Machine has broken so many times I expect a new machine, this is not what we expect when buying a Defy, because of the way you handle Clients this is why no one will buy the brand?
Speak to your outsourced Authorised Service Centre Centurion, Henny he is aware of this,
As all the previous Technicians that dealt with the machine no longer work there.
I expect a Call today, when you will pick up this machine and replace it with a new machine,
Contact me on ***.
Regards,
We forward queries directly to Head Office for attention when escalating, not the service centre.
They will be in contact with Henny for further details.
Will send through the above to supplement the initial submission.
We will revert as soon as possible.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
We forward queries directly to Head Office for attention when escalating, not the service centre.
They will be in contact with Henny for further details.
Will send through the above to supplement the initial submission.
We will revert as soon as possible.
Warm Regards,
Customer Care TeamDefy Appliances (Pty) Ltd www.defy.co.za
Regards,
Regards,