MM
Mandisa M
1 reviews | Active since Jun 2020
29 Oct 2024, 13:50
DEFY WASHING MACHINE FAULT
2 months later, my machine is not fixed dispite several attempts done by the Defy Technicians. I have emailed the franchise for assistance and it seems like my request is not being heard. I don't know what to do anymore. I reported this issue on the 3rd of August 2024 and till this date I am using a faulty machine and Defy refuses to replace it
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Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
30 Oct 2024, 09:55Good day Mandisa,
We apologise for this experience.
The issue has been escalated to the service team- you have requested to be contacted after your meeting.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team- you have requested to be contacted after your meeting.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply30 Oct 2024, 09:55
Official
Good day Mandisa,
We apologise for this experience.
The issue has been escalated to the service team- you have requested to be contacted after your meeting.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team- you have requested to be contacted after your meeting.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
MM
Mandisa M's updateReviewer Update
02 Nov 2024, 06:46I have not been contacted by anyone.
MM
Mandisa M's update02 Nov 2024, 06:46
Reviewer Update
I have not been contacted by anyone.
Defy Appliances's replyOfficial
05 Nov 2024, 08:21Good day Mandisa,
Contact was made and you communicated that you are in a meeting.
Please stay available as the team has been notified to contact again.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Contact was made and you communicated that you are in a meeting.
Please stay available as the team has been notified to contact again.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply05 Nov 2024, 08:21
Official
Good day Mandisa,
Contact was made and you communicated that you are in a meeting.
Please stay available as the team has been notified to contact again.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Contact was made and you communicated that you are in a meeting.
Please stay available as the team has been notified to contact again.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd