AK
Angelick K
1 reviews | Active since May 2019
12 Jun 2024, 09:56
DEFY Washing Machine - After Sales Service
I bought a Defy Washing Machine from MAKRO and since the first use of the machine it was apparent that there was something major wrong with it. We have now had a technician out on two separate occasions and still, it is not fixed. The last time the technician came out he said he fixed it, got us to sign his sheet and left, as soon as he left the machine started with the noise again and we phoned him immediately and asked that he come back. Upon his arrival, we had to leave and he was going to look into the noise. Our housekeeper told us that he stood in front of the machine and then left.
Helpful (0)
Replies (3)0
Replies (3)
Defy Appliances's replyOfficial
13 Jun 2024, 09:29Good day Angelick
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply13 Jun 2024, 09:29
Official
Good day Angelick
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
AK
Angelick K's updateReviewer Update
08 Jul 2024, 12:38Good day,
I would like to take this opportunity to thank the fourth technician (Senior Technician) who came out to fix my washing machine. He was professional and helpful, and with his help, the faulty machine was replaced under warranty.
The replacement washing machine is performing as it should, without any complaints.
Thank you, DEFY, for resolving my complaint.
I would like to take this opportunity to thank the fourth technician (Senior Technician) who came out to fix my washing machine. He was professional and helpful, and with his help, the faulty machine was replaced under warranty.
The replacement washing machine is performing as it should, without any complaints.
Thank you, DEFY, for resolving my complaint.
AK
Angelick K's update08 Jul 2024, 12:38
Reviewer Update
Good day,
I would like to take this opportunity to thank the fourth technician (Senior Technician) who came out to fix my washing machine. He was professional and helpful, and with his help, the faulty machine was replaced under warranty.
The replacement washing machine is performing as it should, without any complaints.
Thank you, DEFY, for resolving my complaint.
I would like to take this opportunity to thank the fourth technician (Senior Technician) who came out to fix my washing machine. He was professional and helpful, and with his help, the faulty machine was replaced under warranty.
The replacement washing machine is performing as it should, without any complaints.
Thank you, DEFY, for resolving my complaint.
Defy Appliances's replyOfficial
05 Aug 2024, 05:11Good day Angelick
We thank you for the positive feedback. We will pass this review to our senior Technician.
Warm Regards,
We thank you for the positive feedback. We will pass this review to our senior Technician.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply05 Aug 2024, 05:11
Official
Good day Angelick
We thank you for the positive feedback. We will pass this review to our senior Technician.
Warm Regards,
We thank you for the positive feedback. We will pass this review to our senior Technician.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd