DEFY WASHING MACHINE

Experienced the worst after sales service from Defy! Bought a washing machine from Hirsch Waterfall and the washing machine started giving me issues during the warranty period. Defy sent out technicians about 6 times to fix the issue and it was still not resolved. On the 7th attempt, they took the machine back to their repair centre and lent me a loan unit. The loan unit flooded my house on the first use. Defy returned my unit and it still had the same issue. Defy contacted me to again to send someone out for another assessment/repair which I declined and I insisted with Hirsch for a refund or new machine. Defy seems to be dragging their feet to give me anew machine. This has been going on since the first week of March 2024. Worst after sales service received!