GK
Georgina K

1 reviews | Active since Feb 2024

12 Feb 2024, 14:18

Defy washing machine

Good day Defy twin**** 1500 I bought this washing machine in August 2022. After 10days the spinner was leaking water on the wiring and tripped the electricity. Report it to OK Furniture where I bought it and also notify Defy. Wanted them to exchange this new machine but because it didn't happen within 7 days, they won't exchange but send a technician out to fix the problem. Which in the first place to me it was still a brand new machine, only used it twice. They came and replace whatever needs to be fixed. Now the spinner doesn't turn anymore but the pump is working. They claim it was only a 1year guarantee and I need to pay for repair. Defy was a well known brand before. But after this, will let me think twice before I ever again buy a Defy product.

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Replies (3)
Defy Appliances
Defy Appliances's reply13 Feb 2024, 14:53
Official
Good day Georgina, 
We apologise for the inconvenience caused. 
As per our terms and conditions of the warranty- Twin tubs have a one year warranty period. 
We can gladly assist you in logging a charged service call if you wish to have assessment and repair of your unit. 

Please do not hesitate if you require assistance with the above. 

Warm regards,  Customer Care TeamDefy Appliances (Pty) Ltd


GK
Georgina K's update13 Feb 2024, 17:57
Reviewer Update
Very strange, a friend of mine bought a smaller twin tub last year and it has a big sticker in front that says 2 year.
Defy Appliances
Defy Appliances's reply14 Feb 2024, 10:27
Official
Good day Georgina, 
Your concern is noted. Our warranty period for twin tubs as from the First of March 2021 all are under a one year guarantee. 

Warm regards,  Customer Care TeamDefy Appliances (Pty) Ltd