Defy Warranty is Useless – No Response, No Support

I bought a Defy chest freezer from Game (Cape Town) and it failed within the warranty period. I reported the issue two weeks ago. A technician inspected it and confirmed the fault, but since then, Defy has gone completely silent. Game keeps saying they're waiting on Defy — meanwhile, no one from Defy has contacted me, and all my food has spoiled. This level of service is unacceptable. Defy clearly does not care about customers once the sale is done. I will never buy Defy again and I strongly advise others to think twice. Very disappointing experience.