EO
Elton O
1 reviews | Active since Feb 2016
23 Nov 2021, 16:59
Defy Warranty disaster through House & Home
I have a 3 year old fridge/freezer double door that's been giving issues. Bought it at House and Home. House and Home wants to give me R12000 credit to buy a replacement fridge worth about R16000 these days - Defy does not have stock (maybe in 3 weeks) to replace the 614L Fridge/Freezer with the same size, and I'm not taking a smaller model - also not waiting 3 weeks. Not sure where the issue really lies between H&H and Defy, but at this point in time I have a Defy appliance, and the warranty is not being honoured.
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Defy Appliances's replyOfficial
24 Nov 2021, 11:49Hi Elton
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply24 Nov 2021, 11:49
Official
Hi Elton
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team