Defy warranty and products are a **** and a hoax service Sucks !

what a waste of money time and effort, never in my life have I ever seen such lack of pride in one's service and lack of interest in their customers needs - steer clear of Defy as their warranty department dont live up to their promises im am utterly disgusted.

I bought a double door defy fridge on 15th April 2022 not even a year old, 1st when I wanted to buy rhe fridge at PnP Hyper Boksburg they told me the fridge is the last unit and I had to wait two days as they had to rerubberize it, on the 19th January 2023 I logged a complaint with defy to notify them that the freezer is giving an error and not cooling or freezing my food this has cost me to throw away a full freezer worth of food who is paying for that ? after multiple calls and complaints since 19th January 2023, no joy!!! only on the 2nd of February did I receive a call from the tech to come to view the unit, he only came out to view the freezer on the 06th February 2023 just for a visit as all he did was look at it and said it needs to be re rubberized so why was this not done properly in the 1st place or did Pnp Hyper Boksburg sell me lies ? this entire week i tried calling them and they advised now they are awaiting parts in the meantime I can't freeze anything or refrigerate any perishable items so how am I suppose to eat or cook food ? at this point my fridge is just a fancy standing cupboard that draws power for no apparent reason. Defy warranty you are a **** and a disgrace i will never again invest or waste my time with defy products or services . Shame on you!!! 2nd time of having to rubberize a fridge that is not even a year old ? what happens when the 2nd time you do it your incompetence shows up again must we repeat this process so I just eventually give in or are you replacing my groceries or my fridge with a new one cause at this point I have no faith or trust in this product or company due to their lack of loyalty and terrible customer service.