Defy Warrantee and repair : useless service

<p>My Defy tumble drier bought 25 July 2016, stopped working early July 2017 and fortunately (or so I thought) it still falls under the 2 year warrantee.</p> <p> </p> <p>We contacted Deon Wired, where we bought the machine and they very quickly directed us to Defy.</p> <p> </p> <p>It is now almost 3 weeks later and although Defy have made telephone contact, they still have not collected the faulty unit to "service" or repair.</p> <p> </p> <p>It is the middle of winter in a house full of people without a unit I desperately need and often use.</p> <p> </p> <p>Defy technical department are not helpful with suggesting a collection date, they blame it on a third party courier for not confirming times and dates for collection and to top it all it could take another 2 - 3 weeks for them to fix it. Thats 2 months that I will not have the use of my brand new Tumble drier.</p> <p> </p> <p>Worst service I have ever received on an item that is under warrantee. I will never by a Defy again.</p>