Defy very bad customer service

The element of my Defy oven broke. After contacting them on the 9th of January I still do not have a working oven. I have been contacting them every 2nd week since they sent out a technician to find out what is taking so long. Every time I get the same answer: waiting for parts, marked as urgent we will get back to you. But nobody gets back to me! It is highly frustrating and very bad customer service! I did not only phone, I e-mailed (no response) the customer service, I phoned the customer service (marked as urgent, sorry for the inconvenience, will get back to you)...which they don't, FB messenger ( so sorry Izelna we will sort this out), phoned the branch in Eco Park Centurion who is waiting for the part (we are still waiting) and whatsapped. Same response everytime.

I'm fed up! If I had the money I would have chucked my oven and bought a new one at a company who actually is helpful.

It is now 6 April. It has been 3 months!!!!!! Rediculous