Defy Useless service

December last year I bought a very nice fridge from one of your suppliers. The fridge came with water dispenser leaking and ice maker not working at all. I logged a call online early December. First technician came, got the part number that needs to be replaced and late January he managed to come with the new replacement part. The water dispenser stopped leaking for few days but ice is still not working. Currently it still leaks as we speak.

I logged a new call to allow your poor guys to come fix the ice dispenser few days later after the technician did nothing. Weeks after logging that second call, a technician came and he decided that the door needs to be replaced. He took the descriptions and the code for the fridge. He said they will come to replace the whole door with dispensers.

Around April this year, I had two of your technicians coming to my house to replace the door. They came, dissembled the current door fridge, but when the were about to replace the new one, it was in different color all together. They went back to the office to log a new call for the wrong door. I called months later only to be told the call was closed and we need to log a new incident. I sincerely obliged and logged a new call. Almost three months later when I call them to follow up, I’m told the call was closed because there was some missing information which was never requested from me or my wife.

In four months time, it will mark a year ever since I had this fridge without proper water and ice dispenser working. What ****es me off with all the process, I have been very lenient with you guys and I never expected such poor service. The fridge has been attempted to be fixed ever since December. It can’t take a year to fix just one fridge!!! Here are some of the incident numbers I still have: *** & ***. There is no way I can pay almost R20k for such useless fridge that turned out to be ordinary. I could have returned it in the first week if Defy never promised to fix it here at home.