Defy upright fridge , tripping my electric mains

Last November 2022, I bought an upright defy fridge from PnP Hyper by the Sea Durban. By November/ December 2022 I had to call out the Defy service agent. Water all over the floor everyday. The defy service agent came out and said the plastic drip tray is the issue, it's a flaw in the design, so the water overflows all the time. The defy service agent said he will put in a stainless steel drip tray with an element. Months later , now my electric mains are tripping , 2 to 3 times a day. We isolated and discovered it is the defy fridge causing the electric mains to trip. I phoned PnP Hyper by the Sea Durban , which is a separate issue to review, to log a defy service call out. The defy service agent comes out and says to me look what the previous defy service agent done , they put the element in the tray !!!! This is the reason why my electric mains are tripping so often. I wrote a report on their job card requesting that Defy replace me with a new fridge, different model where I won't have this issue. Today (19/9/23) Keshnie of Defy Service department , Springfield Park Durban, phoned to say they can come in tomorrow to fit back the plastic tray!!!! Am I missing something here? Who goes back to the initial problem they experienced? I asked Keshnie would she do it if it was her fridge? The Defy upright Fridge is faulty and still within its warranty period. It is not even 1 year old and I have had this many issues and frustrations with it. I await to here from Defy headquarters and demand a different and new Fridge that won't give me this many issues.