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Lucinda O'Rein

1 reviews | Active since Jul 2016

10 Feb 2022, 16:34

Defy unable to fix defective product under warranty

Hi, i bought a Defy Refrigerator in 2017. The icemaker starter giving problems back then and it has not been fixed since. We have had 9 technicians that came to look at it already and they keep on saying they are waiting for spares. The computer box was replaced twice, there was also a gear replaced and then the icemaker was forced in by one of the technicians. The icemaker is leaking water from the dispencer so we have to switch it off totally. Yesterday a technician came to have a look again and once again they are now waiting for parts. They are unable to fix a product that is still under warranty. This is really frustrating because since we bought the refrigerator the icemaker was never fully functional. The warranty is now ending in Dec 2022 and they are unable to fix it.

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Replies (1)
Defy Appliances
Defy Appliances's reply11 Feb 2022, 14:23
Official
Hi Lucinda 

We sincerely apologize for your unpleasant experience and would like to rectify it. 
Please note that we have passed your message on to the service team, will be following up with them and will let you know as soon as we have feedback. 

Kind Regards, 
The DEFY Team