MK
Martishia K
1 reviews | Active since Dec 2012
05 Jul 2023, 18:51
Defy tumbledryer start button doesn't work.
I bought my Defy tumbledryer 8 months ago. Start button doesn't work anymore. Hirch sent out someone to cone have a look. They damaged the start button to get it to work. They left and first time i used it again, same problem occured. Defy technician came again after 2 weeks and said he ordered new start button. Im still waiting patiently. Haven't heard from them since. Will never buy any defy appliancers again. I just saw on facebook now this is a common problem for defy tumbledryer, grey one. Clearly a manufacture's defect.
Helpful (0)
Replies (1)0
Replies (1)
Defy Appliances's replyOfficial
07 Jul 2023, 10:57Good Morning, Martishia.
Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with your Defy tumble dryer and the delays in resolving the issue with the start button.
We understand your frustration, and we apologize for any damage caused during the initial service visit. Our technicians should have handled the situation more effectively. We will address this matter internally to ensure that such incidents are avoided in the future.
Regarding the replacement of the start button, we apologize for the delay in receiving the new part. We understand your patience is wearing thin, and we assure you that we are actively working to resolve this issue. Our customer service team will follow up with you to provide an update on the availability and delivery of the replacement start button.
We apologize for any inconvenience caused and the negative impression this has left. We take your feedback seriously and will use it to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with your Defy tumble dryer and the delays in resolving the issue with the start button.
We understand your frustration, and we apologize for any damage caused during the initial service visit. Our technicians should have handled the situation more effectively. We will address this matter internally to ensure that such incidents are avoided in the future.
Regarding the replacement of the start button, we apologize for the delay in receiving the new part. We understand your patience is wearing thin, and we assure you that we are actively working to resolve this issue. Our customer service team will follow up with you to provide an update on the availability and delivery of the replacement start button.
We apologize for any inconvenience caused and the negative impression this has left. We take your feedback seriously and will use it to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Best regards,
Defy Appliances's reply07 Jul 2023, 10:57
Official
Good Morning, Martishia.
Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with your Defy tumble dryer and the delays in resolving the issue with the start button.
We understand your frustration, and we apologize for any damage caused during the initial service visit. Our technicians should have handled the situation more effectively. We will address this matter internally to ensure that such incidents are avoided in the future.
Regarding the replacement of the start button, we apologize for the delay in receiving the new part. We understand your patience is wearing thin, and we assure you that we are actively working to resolve this issue. Our customer service team will follow up with you to provide an update on the availability and delivery of the replacement start button.
We apologize for any inconvenience caused and the negative impression this has left. We take your feedback seriously and will use it to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced with your Defy tumble dryer and the delays in resolving the issue with the start button.
We understand your frustration, and we apologize for any damage caused during the initial service visit. Our technicians should have handled the situation more effectively. We will address this matter internally to ensure that such incidents are avoided in the future.
Regarding the replacement of the start button, we apologize for the delay in receiving the new part. We understand your patience is wearing thin, and we assure you that we are actively working to resolve this issue. Our customer service team will follow up with you to provide an update on the availability and delivery of the replacement start button.
We apologize for any inconvenience caused and the negative impression this has left. We take your feedback seriously and will use it to improve our products and services. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
#DefySA #ArtofLiving
Best regards,