DEFY TUMBLE DRYER FROM MAKRO SPRINGFIELD (KZN)

Please don't buy this machine at all. I ordered this tumble dryer from MAKRO SPRINGFIELD ONLINE, in April 2019. I received a brand new machine battered. I sent it back, only to receive a new machine a week later. The filter is located in the front and requires you to pull out the front piece to clean it regularly. I've done this at least twice every month since buying the machine. But today, the whole door broke off. I contacted MAKRO SPRINGFIELD and spoke to a manager. She proceeded to tell me that according to the warranty, this is not covered as it's NOT a manufacturing problem and I will need to pay the call out fee for it to be looked at. How is it not a manufacturing problem, if the WHOLE DOOR breaks off?

I contacted DEFY only to be told it's CUSTOMER NEGLIGENCE. How else am I supposed to clean the filter if it's located in the front, and just breaks off when trying to open it.

Please don't buy this machine. It's flimsy, and is now completely useless. Who has R600 lying around if you just spent a R3299 on a machine that's supposed to work. I'm irrate by the level of service received from MAKRO SPRINGFIELD as well as the contradictory message the warranty indicates. You need a door for it to function, surely?