AjdV
A. j. de Villiers

1 reviews | Active since May 2019

07 Dec 2022, 07:13

Defy - total disgust

In short, we are very disappointed in the DEFY dishwasher we bought from Makro on 18 December 2020, taking into consideration that there is a 5 year guarantee on the machine it is very disappointing to yet again experience another problem. A couple of weeks ago, we logged a service call and when the technician attended to the problem, it was found that the PC Board is faulty. We have logged another service call, but Defy did not respond. Last week when we phoned customer care after sales service, we were told that Defy doesn't have PC boards in stock. For a company like Defy giving a 5 year guarantee, and not having stock after 2 years of purchase, is a disgrace! We are very disappointed. It is the feastive season and we have multiple functions at our house with a dishwasher not working! This machine has a history of problems and should have been replaced when the first problem occurred.

0
Replies (4)
Defy Appliances
Defy Appliances's reply07 Dec 2022, 14:45
Official
Good Day, A. j. de Villiers.
Please accept our sincerest apologies for the inconvenience.

We are following up with the Field Service Manager on a date when the parts will be received.

We will be in touch as soon as this information is made available to us.

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
www.defy.co.za
AjdV
A. j. de Villiers's update08 Dec 2022, 09:55
Reviewer Update
The above is just your standard reply to all complaints, I will and can not accept that you do not keep stock of spares needed to honor your guarantee of 5 years on a dishwasher which is only 2 years old. If you do not have stock, replace the machine especially because it was giving problems from day one. Do you really expect us to be without the dishwasher over the festive season? Up to this point I'm really not impressed with your after sales service, hopefully you can and will do better soon.
Defy Appliances
Defy Appliances's reply08 Dec 2022, 11:17
Official
Good Morning, A. j. de Villiers.
Please check our other responses, the above is not the standard response 😅

A Senior Tech was requested to call out to assist.
They should be in touch to make arrangements.

Apologies for any inconvenience and frustration caused once again.

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
www.defy.co.za

AjdV
A. j. de Villiers's update09 Dec 2022, 06:36
Reviewer Update
Thank you, your senior Tech saved the day he obviously knows your products. I would just like to know why the Tech before him said the PC board needs to be replaced.