1 reviews | Active since May 2019
Defy - total disgust
In short, we are very disappointed in the DEFY dishwasher we bought from Makro on 18 December 2020, taking into consideration that there is a 5 year guarantee on the machine it is very disappointing to yet again experience another problem. A couple of weeks ago, we logged a service call and when the technician attended to the problem, it was found that the PC Board is faulty. We have logged another service call, but Defy did not respond. Last week when we phoned customer care after sales service, we were told that Defy doesn't have PC boards in stock. For a company like Defy giving a 5 year guarantee, and not having stock after 2 years of purchase, is a disgrace! We are very disappointed. It is the feastive season and we have multiple functions at our house with a dishwasher not working! This machine has a history of problems and should have been replaced when the first problem occurred.
Please accept our sincerest apologies for the inconvenience.
We are following up with the Field Service Manager on a date when the parts will be received.
We will be in touch as soon as this information is made available to us.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please accept our sincerest apologies for the inconvenience.
We are following up with the Field Service Manager on a date when the parts will be received.
We will be in touch as soon as this information is made available to us.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please check our other responses, the above is not the standard response 😅
A Senior Tech was requested to call out to assist.
They should be in touch to make arrangements.
Apologies for any inconvenience and frustration caused once again.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Please check our other responses, the above is not the standard response 😅
A Senior Tech was requested to call out to assist.
They should be in touch to make arrangements.
Apologies for any inconvenience and frustration caused once again.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
