1 reviews | Active since Feb 2025
DEFY TOPLOADER IS A HORROR IN MY HOME
I regret the day i bought the defy top loader washing machine. the Machine was purchased late in 2023 from Russell's and started giving me troubles in 2024 august the Russell's store requested for a technician from defy to come and fix the top loader as when i was using it , it had a vey bad burning smell. the technician came to fix it however did not check the issue only changed the mother board i complained to him his answer was that he is an expect from defy and knows that id the is a burning smell it means that the issue is with the mother board his name is Vusi. it worked for 4 months and they it was not longer washing and draining water this year on the 15th of January. i had to report to the stote they have sent the very same guy Vusi who works for defy till he changed the mother board without examining the top loader , he inserted water tested the machine everything seemed to be fine.
the next day when we used it during laundry it t********** electricity and never worked again, i have been advised defy has been requested to send the technician till today no luck.
i spoke to the defy manager by the name of Nabeel he seems to be assisting and advised me that he is expecting resells to send him reference number so that they can come and collect the top loader to assess that was Monday. on Wednesday he vanished no longer taking my calls or replying to my WhatsApp messages till today. i called the defy head office his boss she took my details and promised to get back to me I'm still waiting in the dark.
guys I'm paying for something that I'm not happy with i really trusted defy appliances but today i cant say that anymore , what a very bad experience.
what will happen still they will fix it and then it works for few weeks after that its another story i will have to o through this frustrating bad experience again.
just give me a new top loader as you have failed to fix it 3 times!!!!!
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We apologise for the inconvenience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
alright the guy did all he can tried to assist , boom two days after when trying to to do my laundry the top loader rinse and wash buttons are not properly working , the laundry comes out not washed properly and when spin drying the clothes comes out still wet.
i don't blame the Technicians but defy as a company . a whole brand new top loader bought then now it has become a second hand as they have been sending technicians to fix it for the 4th time with no luck. i guess if DEFY was an honest company if their appliances are not giving joy to customer they should exchange as the top loader was brand new but became a second hand , always being fixed with no success.
i have been studying the technicians and you can tell that they can tell that the top loader needs to be exchanged however???? , as they will ask you the how long have you been using and yes your are still covered and that rises a lot of questions ????
defy im really tired of all this can you please replace the top loader as you have failed 4 times to fix it.
alright the guy did all he can tried to assist , boom two days after when trying to to do my laundry the top loader rinse and wash buttons are not properly working , the laundry comes out not washed properly and when spin drying the clothes comes out still wet.
i don't blame the Technicians but defy as a company . a whole brand new top loader bought then now it has become a second hand as they have been sending technicians to fix it for the 4th time with no luck. i guess if DEFY was an honest company if their appliances are not giving joy to customer they should exchange as the top loader was brand new but became a second hand , always being fixed with no success.
i have been studying the technicians and you can tell that they can tell that the top loader needs to be exchanged however???? , as they will ask you the how long have you been using and yes your are still covered and that rises a lot of questions ????
defy im really tired of all this can you please replace the top loader as you have failed 4 times to fix it.
We sincerely apologise for the inconvenience you're experiencing.
The technician will be returning tomorrow to address your concern.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
We sincerely apologise for the inconvenience you're experiencing.
The technician will be returning tomorrow to address your concern.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
I guess now is time for DEfy Seniors to interven in this matter and come with the best solution as they have failed to fix the top loader 3 times. They have been changing parts with no luck but the issued still continued I feel like i have been robed and my rights are being violated here.
This needs to be taken further.
I guess now is time for DEfy Seniors to interven in this matter and come with the best solution as they have failed to fix the top loader 3 times. They have been changing parts with no luck but the issued still continued I feel like i have been robed and my rights are being violated here.
This needs to be taken further.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
The issue has been escalated to the service team for feedback and resolution.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd