Hellopeter
Share Your Experience
XB
Xina B

1 reviews | Active since May 2021

08 Jun 2022, 15:44

Defy top loader washing machine FAULT

So my husband bought me this defy top loader washing machine just over a year ago and on the very 3rd day of receiving this machine I did washing and I had to call them to fix the machine since it made a very loud banging noise. In addition to that the input for the washing powder and stay soft doesn't even work like it should. So since I've had the machine, defy sent out their technician to fix it and I'm telling you, they've been out at least 5 or 6 times to fix this machine and it still giving me problems. Now, I've let them know it still has the same problems and I've requested for a new washing machine cause it's gonna keep doing the same thing.

I don't see how a new washing machine can give so much problems, I want a new machine and not a technician to check it out.

This is absolutely disgusting how many times they've been to fix this machine yet fail to replace it with a new one.

Now I've gotta wait for defy to review the technicians finding and decide whether it should be fixed again.

My husband is paying and I have a warranty on my machine, why can't I have it replaced!!!

I want answers

0
Replies (6)
Defy Appliances
Defy Appliances's reply08 Jun 2022, 16:49
Official
Hi Xina.
Sincerest apologies for the inconvenience.

Please kindly provide the last job ref number for repair, and/or any other job refs you may have on hand?
We will send this through along with your contact details for follow-up and escalation.
XB
Xina B's update09 Jun 2022, 07:09
Reviewer Update
I wasn't given a job nor reference number, however, I have spoken to Cysco at Russell's in Promenade whose been dealing with my complaints, he has the job number.

I appreciate your feedback.
XB
Xina B's update11 Jun 2022, 12:11
Reviewer Update
To whom it may concern,

I am super super upset about my issue that I have, not only does defy have my complaints logged as 3 times since I purchased it, I now have to pay an additional amount of almost R3'000 for a washing machine cause 15kg is no longer been made. Since I have this washing machine, I've had it fixed 6 times from defy, yet only 3 jobs has been logged (something is not right here).

Why must I be happy with a 14kg washing machine when I've purchased a 15kg?!?...why am I now responsible for paying additional when this machine actually has a manufacturing fault. I want a new washing machine and I don't see how and why defy has credited my husband's account and now we have see what we can get! How is this even our fault, how does defy just pull themselves out of this equation by just refunding and I must just be happy.

This is absolutely disgusting customer service that I'm receiving, I don't want to hear I must choose, this complaint is far from being resolved.

You cannot...cannot refund our account and expect everything to be resolved, No...if I cannot get a 15kg, please give me another one and not a 14kg.

Very unhappy customer
Defy Appliances
Defy Appliances's reply13 Jun 2022, 10:38
Official
Good Day, Xina.
Please accept our sincerest apologies for the inconvenience.

We have escalated your concern to our regional team and are awaiting additional feedback.

We will revert to you as soon as possible. 

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
www.defy.co.za

XB
Xina B's update22 Jun 2022, 11:32
Reviewer Update
Thank you to defy and Russell's for sorting out my problem
Defy Appliances
Defy Appliances's reply22 Jun 2022, 12:15
Official
Good Day, Xina.
Glad we could assist.

We wish you a lovely day ahead. 

Warm Regards, 

Customer Care Team
Defy Appliances (Pty) Ltd 
www.defy.co.za