Defy Top Loader

Hi Defy Team Its me again with the same problem as the last, my current unit was exchanged a year ago, but now I'm experiencing the same problem. I have logged a call with a gentleman by the name of Sithle, I gave him my particulars but he never came back to me, my Top Loader is currently not work for two weeks now. My unit did give me the POR error in November 2024 I chatted with a consultant and followed her instructions the unit then worked fine until two weeks ago, could you guys please come back to me with a permanent solution, this is causing a lot of inconvenience at home and we just want peace of mind please. Shaun