Defy - TLC Rewards / Promotion For Mid-Week Getaway

<p>I bought a washing machine that came with a Mid-week Getaway and i filled in the forms and sent through my preferrable dates but i have been battling with these brainless idiots for over a month to get confirmation. Defy and TLC marketing are *****s and cons they supply a number that does not get answered (you end up waiting for no less than 15-30 mins) and clearly 5-10 days is still not enough time to get feedback. I have to constantly call and send tonnes of emails before i get ONE reply and thats with dates that i never requested in the first place! I would like to be compensated for my time and airtime spent trying to get this right thats over and above this so called "getaway". They have no cooking clue what customer service is. There are literally no words to describe how utterly pathetic the service is, the only word that comes to mind is VOMIT - but even that still seems to good for them!!!!</p>