1 reviews | Active since Jan 2019
DEFY THIS MACHINE IS A DISAPPOINTMENT.
I don't wanna give any rating, I'm really upset and angry with DEFY, I bought a washing machine last month within a 2 week it gave us problems, it stopped spinning, it was just making a sound and the would count down as if it's doing what it's supposed to do, we called Game and they said they would send a Technician, we asked that they take it back we'll just choose another machine because there was no way a machine would do that in 2 weeks of purchase, I had DEFY before this purchase it broke after 5 years and it was good, the reason we decided to buy a new one instead of fixing the old one is that it was too expensive to fix. So in all I know it can't be a good sign to have a problem with a machine In 2 weeks of purchase. The Technician came but that day the machine decided to work but fortunately I had a video of what was the problem, but the Technician said he can't take it back unless it's not working but I was really unhappy and still am, the machine doesn't even wash properly it's just a disaster that I regret buying. I've never had a washing machine that doesn't do it's job, what the use of having a washing machine and still have to use my hands to make sure that the washing is properly clean. I'm Hurt, I'm disappointed and I'm angry, I'm stuck with a big useless and expensive machine that doesn't even washclean as it should. Now I really wish I just fixed my old machine. I hate this machine, I hate it.
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
We apologise for this experience.
The issue has been escalated to the service team for feedback and resolution.
Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd
