LS
Lizwi S

1 reviews | Active since Jan 2019

17 Sept 2024, 12:48

DEFY THIS MACHINE IS A DISAPPOINTMENT.

I don't wanna give any rating, I'm really upset and angry with DEFY, I bought a washing machine last month within a 2 week it gave us problems, it stopped spinning, it was just making a sound and the would count down as if it's doing what it's supposed to do, we called Game and they said they would send a Technician, we asked that they take it back we'll just choose another machine because there was no way a machine would do that in 2 weeks of purchase, I had DEFY before this purchase it broke after 5 years and it was good, the reason we decided to buy a new one instead of fixing the old one is that it was too expensive to fix. So in all I know it can't be a good sign to have a problem with a machine In 2 weeks of purchase. The Technician came but that day the machine decided to work but fortunately I had a video of what was the problem, but the Technician said he can't take it back unless it's not working but I was really unhappy and still am, the machine doesn't even wash properly it's just a disaster that I regret buying. I've never had a washing machine that doesn't do it's job, what the use of having a washing machine and still have to use my hands to make sure that the washing is properly clean. I'm Hurt, I'm disappointed and I'm angry, I'm stuck with a big useless and expensive machine that doesn't even washclean as it should. Now I really wish I just fixed my old machine. I hate this machine, I hate it.

0
Replies (1)
Defy Appliances
Defy Appliances's reply17 Sept 2024, 14:29
Official
Good day Lizwi,
We apologise for this experience. 
The issue has been escalated to the service team for feedback and resolution. 

 Warm Regards, Customer Care TeamDefy Appliances (Pty) Ltd