NS
Nombulelo S
1 reviews | Active since Feb 2022
25 Feb 2022, 14:47
Defy, think again
Beyond frustrated and angry by the service i am receiving from Defy. I purchased a fridge from HifiCorp less than 2 months ago and it stopped working. The matter was sent to defy and i have received no clear assistance from them. Just being on hold in call centers and waiting close to 3weeks with a fridge thats not working. They wont attend quickly to refunding or sending me a new fridge it just seems like i am given the run around.
Helpful (0)
Replies (2)0
Replies (2)
Defy Appliances's replyOfficial
25 Feb 2022, 14:54Hi Nombulelo
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have followed up with the team and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have followed up with the team and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
Defy Appliances's reply25 Feb 2022, 14:54
Official
Hi Nombulelo
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have followed up with the team and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
We sincerely apologize for your unpleasant experience and would like to rectify it.
Please note that we have followed up with the team and will let you know as soon as we have feedback.
Kind Regards,
The DEFY Team
NS
Nombulelo S's updateReviewer Update
28 Feb 2022, 15:14Your service at this point is just appauling and disgusting. How can you send me an sms saying my case has been completed and i should complete a survey when no help or communication has been given to me.
You still have not attended to my issue or told me when i should expect a new fridge and no one in your call center can help or even answer a simple phone call.
I honestly regret ever buying a Defy product
You still have not attended to my issue or told me when i should expect a new fridge and no one in your call center can help or even answer a simple phone call.
I honestly regret ever buying a Defy product
NS
Nombulelo S's update28 Feb 2022, 15:14
Reviewer Update
Your service at this point is just appauling and disgusting. How can you send me an sms saying my case has been completed and i should complete a survey when no help or communication has been given to me.
You still have not attended to my issue or told me when i should expect a new fridge and no one in your call center can help or even answer a simple phone call.
I honestly regret ever buying a Defy product
You still have not attended to my issue or told me when i should expect a new fridge and no one in your call center can help or even answer a simple phone call.
I honestly regret ever buying a Defy product