Defy? Think again.

We bought a Defy washing machine 2 years ago. On the 18th of May we phoned Makro, who then referred us to a Defy technician. Days later the technician came to see us and told us the motor broke, but they have to order a new one since they don't keep that in stock.

Since then it has ONLY been a headache. We have to keep phoning them every couple of days to only hear lame excuses of why the motor isn't ready yet. It's very frustrating being without a working washing. A few negative points for Defy: - The washing machine broke after only two years. Doesn't speak well to the quality that they provide.. - WE have to keep following up with THEM regarding why it is taking so long. No feedback is given from their side. - As of today, they again came up with another lame excuse and said they would phone the head office to follow up. We kindly asked for feedback ASAP, nothing as yet...

If anyone is reading this, I would seriously think twice before buying Defy. My parents bought a Samsung washing machine and they've only received great customer service thus far.