Defy the worse company ever

On the 25th January 2018 your respective team member contacted me and as per usual repeated what he told me months ago..that's not the point..He than said he will start the process that's for the umpteenth time yet that's not the point... Defy sucks you should acknowledge my patience because running to the media would be much easier. anyway I was made an empty promise yet again. I am beyond gatvol maybe it would be understood now what frustration is.. Defy just makes the problem worse by the day it's like you don't have a system on how to deal with complaints or to short out something simple..I no longer care how many complaints you have to deal with but defy should get competent workers jeez..so many people job hunting.

Your team member told me that the faulty machine would be replaced by Tuesday the 29th January if not on that day in that week well we moving on swiftly to week 4 of February it's almost September 2018 since my first complaint about this product. Yet defy failed at that task..it is clear that defy uses a method of shutting clients up with sweet talk and don't act.after my hello Peter I only than got a response after waited a whole festive for feedback. What else am I to do??? A media article would maybe caught someones attention or should legal action in the civil court be better. It's clear that everyone is nonchalant..If you know you never gonna replace the machine just give me my money back.Thank You for taking me on a cruise to nowhere..PS. another apology will just urk me way more