NL
Nadasjna L
1 reviews | Active since Jul 2013
16 Nov 2023, 09:10
Defy the worse after service
Defy is selling used washing Machines and now that I want my money back they say its not there issue the store must refund me . Defy machine has rust in the bottom is rusted and they refuse to refund me
Helpful (0)
Replies (7)0
Replies (7)
Defy Appliances's replyOfficial
16 Nov 2023, 09:20Good day Nadasjna,
We apologise for the inconvenience you have experienced.
Kindly provide the below details on private message so we can investigate and assist further:
-product model
-brief description of fault
-which method of communication you used previously to report the unit
-province
-Job number if you received one
Warm Regards,
We apologise for the inconvenience you have experienced.
Kindly provide the below details on private message so we can investigate and assist further:
-product model
-brief description of fault
-which method of communication you used previously to report the unit
-province
-Job number if you received one
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply16 Nov 2023, 09:20
Official
Good day Nadasjna,
We apologise for the inconvenience you have experienced.
Kindly provide the below details on private message so we can investigate and assist further:
-product model
-brief description of fault
-which method of communication you used previously to report the unit
-province
-Job number if you received one
Warm Regards,
We apologise for the inconvenience you have experienced.
Kindly provide the below details on private message so we can investigate and assist further:
-product model
-brief description of fault
-which method of communication you used previously to report the unit
-province
-Job number if you received one
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NL
Nadasjna L's updateReviewer Update
16 Nov 2023, 09:34Makro Cpae Gate has called me they now some how found your credit you gave them but now the damage to my tiles that the Machine left who is going to pay for that you have my number call me
NL
Nadasjna L's update16 Nov 2023, 09:34
Reviewer Update
Makro Cpae Gate has called me they now some how found your credit you gave them but now the damage to my tiles that the Machine left who is going to pay for that you have my number call me
Defy Appliances's replyOfficial
16 Nov 2023, 10:09Good day Nadasjna,
Makro Cape Gate shall assist you further as they have reached out for the credit process.
Makro Cape Gate shall assist you further as they have reached out for the credit process.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply16 Nov 2023, 10:09
Official
Good day Nadasjna,
Makro Cape Gate shall assist you further as they have reached out for the credit process.
Makro Cape Gate shall assist you further as they have reached out for the credit process.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NL
Nadasjna L's updateReviewer Update
16 Nov 2023, 11:36Ok and my tiles they said its Defy problem ? So who is coming to clean up
NL
Nadasjna L's update16 Nov 2023, 11:36
Reviewer Update
Ok and my tiles they said its Defy problem ? So who is coming to clean up
NL
Nadasjna L's updateReviewer Update
16 Nov 2023, 12:10are you seriously telling me to spend money on your mess o no this is going to more social platforms.
Dont you think I tries cleaning it but I am telling you that you or Makro will come and clean it for the above comment
Dont you think I tries cleaning it but I am telling you that you or Makro will come and clean it for the above comment
NL
Nadasjna L's update16 Nov 2023, 12:10
Reviewer Update
are you seriously telling me to spend money on your mess o no this is going to more social platforms.
Dont you think I tries cleaning it but I am telling you that you or Makro will come and clean it for the above comment
Dont you think I tries cleaning it but I am telling you that you or Makro will come and clean it for the above comment
Defy Appliances's replyOfficial
16 Nov 2023, 14:54We understand your frustration and sincerely apologise for the unfortunate result of the stain.
Kindly try the given methods as they will assist in removing these stains as we do not have insurance for stains.
Makro will assist you further with the credit of the unit.
Warm Regards,
Kindly try the given methods as they will assist in removing these stains as we do not have insurance for stains.
Makro will assist you further with the credit of the unit.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
Defy Appliances's reply16 Nov 2023, 14:54
Official
We understand your frustration and sincerely apologise for the unfortunate result of the stain.
Kindly try the given methods as they will assist in removing these stains as we do not have insurance for stains.
Makro will assist you further with the credit of the unit.
Warm Regards,
Kindly try the given methods as they will assist in removing these stains as we do not have insurance for stains.
Makro will assist you further with the credit of the unit.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
NL
Nadasjna L's updateReviewer Update
16 Nov 2023, 15:17I will claim from my insurance and they can be in contact with you
NL
Nadasjna L's update16 Nov 2023, 15:17
Reviewer Update
I will claim from my insurance and they can be in contact with you