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Erwin L
1 reviews | Active since Jan 2021
20 Jan 2023, 20:43
Defy. The name you can trust to never fix or rectify their problems
Buying a new fridge with their name... very very very bad mistake. First its error codes. Had them here to check and telling me basicly that Im lying. Now with loadshedding, the door pops open of the freezer. With no cold in the freezer, the door doeant stay closed. Or better yet, cant close. I have sent emails, made calls, sent more emails...... no answer. Not even trying to rectify. Worst company I have ever delt with!
Helpful (0)
Replies (8)0
Replies (8)
Defy Appliances's replyOfficial
23 Jan 2023, 16:11Hi, Erwin.
We apologize for the inconvenience you may have experienced from the above.
We want to assure you that our customer service team received your query and details and we will do our best to address it promptly.
Please do not hesitate to contact us if you have further questions or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
We apologize for the inconvenience you may have experienced from the above.
We want to assure you that our customer service team received your query and details and we will do our best to address it promptly.
Please do not hesitate to contact us if you have further questions or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply23 Jan 2023, 16:11
Official
Hi, Erwin.
We apologize for the inconvenience you may have experienced from the above.
We want to assure you that our customer service team received your query and details and we will do our best to address it promptly.
Please do not hesitate to contact us if you have further questions or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
We apologize for the inconvenience you may have experienced from the above.
We want to assure you that our customer service team received your query and details and we will do our best to address it promptly.
Please do not hesitate to contact us if you have further questions or concerns.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
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Erwin L's updateReviewer Update
25 Jan 2023, 18:17Good to hear. 2 days later with no contact as yet. Still sitting with a half working fridge and a very problematic door. Cant understand that you cant rectify or exchange a faulty product.
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Erwin L's update25 Jan 2023, 18:17
Reviewer Update
Good to hear. 2 days later with no contact as yet. Still sitting with a half working fridge and a very problematic door. Cant understand that you cant rectify or exchange a faulty product.
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Erwin L's updateReviewer Update
03 Feb 2023, 12:23New fridge relivered with broken internals. Email was sent. Please reply with rectification date.
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Erwin L's update03 Feb 2023, 12:23
Reviewer Update
New fridge relivered with broken internals. Email was sent. Please reply with rectification date.
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Erwin L's updateReviewer Update
15 Feb 2023, 13:452 weeks since reported. Internals still broken. Apparently spares order takes this long.......
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Erwin L's update15 Feb 2023, 13:45
Reviewer Update
2 weeks since reported. Internals still broken. Apparently spares order takes this long.......
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Erwin L's updateReviewer Update
15 Feb 2023, 14:33Ok. So now you phone me to take ownership of the fridge. Apparently for the guarantee. Pkease dont cobtact me with regards to any signature until I have a 100% working fridge.
4 months to fix a fridge. A brand new one at that. I dont know what you guys think is a fair time for rectification. But 4 months is not it. Seems legal steps is the only way.
4 months to fix a fridge. A brand new one at that. I dont know what you guys think is a fair time for rectification. But 4 months is not it. Seems legal steps is the only way.
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Erwin L's update15 Feb 2023, 14:33
Reviewer Update
Ok. So now you phone me to take ownership of the fridge. Apparently for the guarantee. Pkease dont cobtact me with regards to any signature until I have a 100% working fridge.
4 months to fix a fridge. A brand new one at that. I dont know what you guys think is a fair time for rectification. But 4 months is not it. Seems legal steps is the only way.
4 months to fix a fridge. A brand new one at that. I dont know what you guys think is a fair time for rectification. But 4 months is not it. Seems legal steps is the only way.
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Erwin L's updateReviewer Update
21 Feb 2023, 19:35Not even a reply or a call in a week. Worst of the worst. I will post on all spaces now!
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Erwin L's update21 Feb 2023, 19:35
Reviewer Update
Not even a reply or a call in a week. Worst of the worst. I will post on all spaces now!
Defy Appliances's replyOfficial
22 Feb 2023, 08:25Good Morning, Erwin.
Apologies for the delayed response.
We did escalate the above to our team and were advised parts are on order.
We will follow up once again for an update.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Apologies for the delayed response.
We did escalate the above to our team and were advised parts are on order.
We will follow up once again for an update.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Defy Appliances's reply22 Feb 2023, 08:25
Official
Good Morning, Erwin.
Apologies for the delayed response.
We did escalate the above to our team and were advised parts are on order.
We will follow up once again for an update.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
Apologies for the delayed response.
We did escalate the above to our team and were advised parts are on order.
We will follow up once again for an update.
Warm Regards,
Customer Care Team
Defy Appliances (Pty) Ltd
www.defy.co.za
EL
Erwin L's updateReviewer Update
22 Feb 2023, 10:44You see what I am saying. Apologies for leaving a client stranded, just foesnt cut it. Broken parts were reported after receiving yhe 2nd faulty fridge on th 1st of Feb. To order parts take 3 weeks?? Dont know who you are kidding.
But have yo thank you. I have a broken, new fridge atleased. Think you only have 8weeks according to the ombudsman. We have surpassed those numvers way back when?
I need a date! If you cant to that, come pick up your fridge and repay my hard earned cash. I will buy something that I get a better service with. You know, some chinese brand
But have yo thank you. I have a broken, new fridge atleased. Think you only have 8weeks according to the ombudsman. We have surpassed those numvers way back when?
I need a date! If you cant to that, come pick up your fridge and repay my hard earned cash. I will buy something that I get a better service with. You know, some chinese brand
EL
Erwin L's update22 Feb 2023, 10:44
Reviewer Update
You see what I am saying. Apologies for leaving a client stranded, just foesnt cut it. Broken parts were reported after receiving yhe 2nd faulty fridge on th 1st of Feb. To order parts take 3 weeks?? Dont know who you are kidding.
But have yo thank you. I have a broken, new fridge atleased. Think you only have 8weeks according to the ombudsman. We have surpassed those numvers way back when?
I need a date! If you cant to that, come pick up your fridge and repay my hard earned cash. I will buy something that I get a better service with. You know, some chinese brand
But have yo thank you. I have a broken, new fridge atleased. Think you only have 8weeks according to the ombudsman. We have surpassed those numvers way back when?
I need a date! If you cant to that, come pick up your fridge and repay my hard earned cash. I will buy something that I get a better service with. You know, some chinese brand