1 reviews | Active since Apr 2015
Defy the best at pathetic poor after service
I like the brand, but I hate the customer service particularly after sale service. I brought in an electric hob with touch buttons not working on 22 or 23 May 2018. I never had any feedback from them. I called to ask about progress today 31 May 2018, and I was told the technician haven't had a chance to look at my hob and reasons thereof will be communicated to me after conversation with him. Honestly in more than a week, you haven't had a chance??? do you know that a hob is important and a basic need for households. I am sure I am not the only one in this situation. Please please....
Hello Shelton,
Thank you for getting in touch and letting us know about your experience. We'd like to apologise for the inconvenience thus far and with the delay in service. This is certainly not acceptable and we'd like to get in touch to have this resolved as soon as possible. A member of our team will reach out to you via a telephone call or an email soon.
Kind regards,
Defy Brand Team
Hello Shelton,
Thank you for getting in touch and letting us know about your experience. We'd like to apologise for the inconvenience thus far and with the delay in service. This is certainly not acceptable and we'd like to get in touch to have this resolved as soon as possible. A member of our team will reach out to you via a telephone call or an email soon.
Kind regards,
Defy Brand Team