zZ
zamobuthelezi Z
1 reviews | Active since May 2017
05 Feb 2026, 10:23
Defy Terrible Service!
I am extremely frustrated with the customer service that I have recieved from Defy. My fridge has stopped cooling after 1year and a few months I called them on Monday 2 February 2026 to notify them of the issue and was told that it takes 2 - 3 days for a technician to come through. I called again on Tuesday and was told that Monday does not count so it would be by Thursday. Today is Thursday the 3rd day however when I call I am told that they are not sure of when the technician is coming. In the meantime my food is getting spoilt and running extra cost of buy ice just to try and keep some of my items cold. No one has had the courtesy of even calling.
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Replies (2)
Defy Appliances's replyOfficial
05 Feb 2026, 11:28Good day Zamo,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
Defy Appliances's reply05 Feb 2026, 11:28
Official
Good day Zamo,
We apologise for the inconvenience you have experienced and the lack of prompt action to address the problem.
This is not the level of service we aim to provide, and we are committed to rectifying the situation to your satisfaction.
The service team will be in touch.
Warm Regards,
Warm Regards,
Defy Customer Care
zZ
zamobuthelezi Z's updateReviewer Update
07 Feb 2026, 03:37Oh this is exactly the service you aim to provide Defy! Its been a week now with a fridge that is not working. Your consultants are also *********** they told me they would send the email that my fridge is still not working still the first one never sent that email. I was told I will be contacted but no one from Defy has called me. Not even as a courtesy call. I will surely never buy a product from Defy again you have lost a customer in me sadly.
zZ
zamobuthelezi Z's update07 Feb 2026, 03:37
Reviewer Update
Oh this is exactly the service you aim to provide Defy! Its been a week now with a fridge that is not working. Your consultants are also *********** they told me they would send the email that my fridge is still not working still the first one never sent that email. I was told I will be contacted but no one from Defy has called me. Not even as a courtesy call. I will surely never buy a product from Defy again you have lost a customer in me sadly.