Defy terrible service

We bought a washing machine and its still under warranty. IT stopped switching on November 2022 amd we reported it. It is end of January 2023 and the tech only came now with a part just to tell me its not the part. The part he is waiting for will be here next week. We have been waiting 3 months now. With all the money spent on laundromats and petrol in these 3 months i could have bought a new washing machine. Why doesnt Defy just give me a new one? I am beyond upset and disappointed in them. And this machine wasnt cheap either. I hope DEFY SEES MY REVIEW. THIS SERVICE IS PATHETIC!!!!! 😡😡😡😡