Defy- terrible after sales service

Be warned: Defy after sales service is DISGUSTING. Poor service and rude call centre staff!!! Jefferson Abdoll should NEVER deal with clients who are already unhappy. He has a very poor attitude. I've had a technician out 3 times for a blown light bulb and light fitting on a 1 month old oven. Disgusting service! Seems as if there are so many complaints and bad reviews on Defy . Spent R6300 on a Defy hob and oven at makro on 8 November. Never to be repeated🤦♀️ They refuse to replace the oven but would rather send out a technian every week! I was told by Jefferson Abdoll that I should read the t& c's in the oven manual that state Defy will not replace faulty items but will send out technians. My light in the oven exploded after the technician changed the light bulb. He has been out on 23 November, 25 November and 29 November.