DEFY TECHNICIANS BULL DUST ELDERLY

<p>Both my mum and I each purchased a DEFY side by side 620lt Fridge from GAME GATEWAY on the 07/02/16, at a total of R20 032.00 which was paid for cash. The standard warranty included with the purchase is 5 years. After taking delivery on the 14/02/16 my mum began using hers immediately however i had only moved into my new home at the end of April and began using mine then. </p> <p><br />My mum noticed that the doors were not aligned correctly and logged a service fault at which a technician attended to and told her that the floor was high and low. This was not the case as i had inspected it and it was evident that the doors were indeed not aligned correctly. The technician adjusted the door which to me looks 90% correct and told her thats the best he can get it - taking his word she accepted it.</p> <p><br />She then noticed that the fridge door was not opening and closing freely, halfway it gets tight. A fault was lodged and attended to which then the technician told my mum that is how the doors are. She was still not happy but seeing as these are “technicians” she took their word. </p> <p><br />She lodged another complaint as the door had gotten more tight - a "senior technician” was sent out and had told my mum that she must give it some time to wear in and it will loosen. Now coming from the senior technician she had no alternate but to take his word for it! </p> <p><br />Personally this is a load of bull dust!!! </p> <p><br />I have the exact same fridge purchased and delivered together. My doors are perfectly aligned and open and close freely, smoothly and with no tightness. Bearing in mind I started using mine months after my mum and its just myself and my wife an the fridge is hardly being opened as much as my mum’s fridge. </p> <p><br />Now that the 6 month period is over Game has refused to entertain a return/exchange. I find it highly distasteful that due to the fact that my mum was mislead that she has to now have this faulty unit in her possession. The technicians from Defy that handled the matter in my opinion are *********** and took advantage of my mum who is elderly!</p> <p> </p> <p>I am extremely disappointed at how the technicians handled the situation. <br />I hope to hear from someone senior as a matter of urgency! </p> <p> </p>